SupporTrax Collaboration Management
The Collaborative Portal Solution

Features of the SupporTrax Collaboration Management System:

Program Management
SupporTrax^TM Collaboration Management is a Web-based collaborative portal used by organizations to manage complex programs. Employees can access contact data, review marketing response data, view project history, download, edit, and view files in any format, schedule deadlines or events on a shared calendar, and participate in discussion forums. With the SupporTrax^TM Collaboration Management system not only can you manage individual programs, but you can manage the entire organization's intellectual capital.

Document Management
Empower your employees to collaborate on complex projects via the Internet. SupporTrax Collaboration Management's unique document library features a check-in/check-out feature that eliminates the potential of duplicating efforts and streamlines the proposal development process.

Program Milestone and Event Calendaring
SupporTrax Collaboration Management incorporates a centralized calendar to schedule key events and milestones, thereby enabling enterprise-wide notification of business critical deadlines.

Contact Directory
SupporTrax Collaboration Management incorporates a centralized directory of contacts, there by helping your organization create and manage relationships with your project teams, customers, partners and employees.

Service Request Management
The SupporTrax^TM Service Request Management system is a Web-based client support system that assists in the creation, management and resolution of service requests in program management environments. The SupporTrax Collaboration Management can route new project tasks to the appropriate personnel based upon your predefined criteria, such as project expertise and workflow.

Discussion Forums
The inclusion of discussion forums in SupporTrax Collaboration Management helps your company capture its corporate knowledge. Users can subscribe to discussion forums that match their interests. The knowledgebase created by these forums is full-text searchable for efficient retrieval of business critical information.

eCampaign Management
SupporTrax eCampaign is an outbound, graphical notification and marketing solution that allows companies to distribute, track and personalized promotional e-mail based messages. Real-time "click-stream" analysis of every recipient is available - thus allowing you to understand recipient behavior, trends and patterns, and ultimately helping you to personalize communications with the recipient.

Reporting And Monitoring
Robust reporting helps you manage and communicate your support effectiveness and performance. The generation of reports enables managers to analyze program status and proactively plan additional workflow procedures. The reports can be readily exported to Microsoft Word and Excel.

Security & Permissions
SupporTrax's extensive security features enable organizations to restrict access to information to only those staff and program groups with a 'need to know.'

Intuitive User Interface
SupporTrax Collaboration Management incorporates an intuitive user interface that maximizes productivity and helps your staff manage programs more effectively. 'Prompts' guide your program management team through the process of entering service requests for projects. SupporTrax Collaboration Management identifies errors in the entry process and prompts for corrections where possible.

Customizable, Scalable Solutions
The SupporTrax solutions are completely customizable to your business processes. SupporTrax offers extensive scalability for initial and additional users, while providing a central program management database that can be shared across your entire organization.

Seamless Integration
SupporTrax Collaboration Management system provides the link between your marketing, sales, and support functions as well as with your customer. SupporTrax Collaboration Management enhances your company's communication so everyone in the enterprise knows your customers and can provide extraordinary support services quickly and effectively.