Analyst Quotes

For More Information:
Jackie Fleisher Wood
Phone: 703-903-0260

"Cyberserv's product is broad and comprehensive. People today want more from their eCRM partners, not just bolting things together, but offering integration for the back office and all points along the supply chain continuum. There is no question that it's a more compelling offering to have the call center support behind the customer facing product."

- The Hurwitz Group

"We are taking a positive stance on Cyberserv's SupporTrax suite. The SupporTrax suite includes a full range of capabilities to manage customer interactions across multiple touch points, strengthen interactions, and streamline business processes."

- Current Analysis

"Cyberserv is taking a smart approach to the CRM market by concentrating on vertical markets and OEM partners. In this fashion, Cyberserv is displacing older ways of meeting the customer relationship market - all of the analytics, marketing and personalization pieces are there."

- Jupiter Research

"A competitive advantage that Cyberserv has is that the company leverages call center services from strategic partner Seneca to integrate e-CRM technology and call center agents to target mid-market customers that are struggling to upgrade their call center strategies for the Web."

- Current Analysis