Vienna, VA — April 16, 2002 — Cyberserv, Inc. announced that CustomerLinx, a provider of outsourced customer care and eCRM services, has selected Cyberserv's beCyber^TM Service Request Management system as a major component of its state-of-the-art technology platform.

"We recently implemented beCyber for a major international financial publication," commented Kevin Galage, Vice President of Client Services at CustomerLinx. "The beCyber system provides us with excellent agent productivity and cost savings, and we have been able to achieve a high level of customer satisfaction using the system."

"CustomerLinx's competitive advantage has been considerably enhanced with the use of the Cyberserv software," stated Akhil Gupta, Chief Revenue Officer of CustomerLinx. "The capabilities of the Cyberserv system were integral to our success in recent competitive bids, including a contract with one of the world's largest manufacturer of consumer electronics. Cyberserv's support and responsiveness in customizing the system to meet the needs of our clients has been outstanding."

Cyberserv's beCyber Service Request Management is a Web-based client support system used by help desk and customer care organizations to create, manage, and resolve service requests. The beCyber system is highly integrated with CustomerLinx's knowledgebases and state-of-the-art digital communications, which include a universal queue for voice, email, fax, IVR, and chat.

About CustomerLinx:

CustomerLinx operates LinxCenters (multimode customer contact centers) in Oklahoma, Rhode Island, Connecticut and New York. Through its LinxCenters and advanced CRM/eCRM platform, CustomerLinx allows middle market and Fortune 500 companies to combine traditional inbound call center communications with inbound Internet and digital eCRM communications. The Company's combined CRM/eCRM service allows companies to operate their customer relationship management platforms in a more cost effective manner while improving the execution of their customer relationship management strategies and tactics. CustomerLinx's Web enabled platform offers secure, real-time reporting of results and performance metrics. Its suite of eCRM services includes: Web and voice interaction, interactive voice response (IVR), email response, order entry, fulfillment, data mining and modeling and market research.

CustomerLinx is headquartered in Alexandria, Virginia. The Company employs more than 1,200 highly qualified professionals. Their clients represent a variety of industries including financial services, insurance, marketing, e-commerce, health care, catalog and retail sales, and publishing. For more information visit CustomerLinx's Web site at www.customerlinx.com.

About Cyberserv:

Cyberserv, Inc. provides customized, scalable Web-based solutions for service request management applications. Since 1990, help desk organizations, technology services firms, CRM/customer care operations, government agencies and non-profit organizations have relied on Cyberserv's systems for their help desk and customer care solutions. Cyberserv is headquartered in Vienna, Virginia. For more information visit Cyberserv's Web site at www.cyberserv.com.