Vienna, VA - June 5, 2001 - Cyberserv, Inc., a leading mid-market eCRM software solutions provider, announced today the implementation of 24x7x365 technology support center for its beCyber solutions. The beCyber solutions feature a web-based suite of applications that include service request management, eMarketing campaigns, and project collaboration portals. This announcement was made jointly by Smith Wood, president of Cyberserv and Eric Shott, president of Seneca.

"With the ever increasing competitiveness of the CRM marketplace, Cyberserv needed to provide its customers with a distinctive benefit over our competition," said Wood. "beCyber's web-based architecture enables our customers to work anywhere, anytime. With Seneca's beCyber experience and their 24x7x365 support operation, we ensure it."

"Seneca has been supplying companies with technology support services for over ten years. Our call center agents utilize the beCyber software, therefore are extremely comfortable supporting it," commented Shott. "The partnership between Cyberserv and Seneca will provide companies with a complete customer relationship solution."

About Cyberserv:

Cyberserv, Inc. is a software developer that supplies traditional and dot-com companies with leading edge software solutions for eCRM, web marketing, project collaboration, back-office integration, personal portal applications, and 24x7x365 customer support services. Cyberserv's software solutions deliver corporations the most cost effective, timely and turnkey solutions for the management of internal and external customer relationships. Visit: www.cyberserv.com for more information.

About Seneca:

Seneca enables companies to focus on their business objectives, while providing a broad range of integrated support solutions. We deliver comprehensive eSupport solutions across multiple communication touch points - web, e-mail, or phone. With Seneca, organizations get the best possible return on investment - in people, in technology, and in a technology support services.Visit www.seneca.com for more information.