Vienna, VA — July 9, 2002 — Cyberserv, Inc. announced that CustomerLinx, a provider of outsourced customer care and eCRM services, rapidly implemented Cyberserv's beCyber^TM Service Request Management system in support of a major new contract with Kelly Management Services and one of the world's largest manufacturers of consumer electronics.

In less than twelve weeks from contract award, the CustomerLinx-Cyberserv team: (i) customized the features required for the new customer, (ii) integrated the new system with legacy systems, including the Inference knowledge management system and several proprietary databases, (iii) created detailed IVR and multimode screen pop integrations with the Cyberserv system, (iv) imported over five million customer records totaling over ten gigabytes, (v) trained hundreds of agents, and (vi) successfully went "live" with the system.

The CustomerLinx multimode customer contact center, located in Durant, Oklahoma, is today operating with approximately 200 simultaneous agents dedicated to this complex customer application.

"Cyberserv provided us with a customized implementation of the beCyber system suited to meet the demanding customer requirements, and they delivered the system on-time and within-budget," commented Bill Mullen, the Director of Solutions Engineering at CustomerLinx. "The Cyberserv product has the best integration with I3 of any CRM product we have seen. We are able to achieve high agent productivity with this integration, and the resulting Cyberserv system has been very reliable."

"CustomerLinx's ability to respond to complex customer requirements has been greatly facilitated through use of the Cyberserv system," stated Akhil Gupta, Chief Revenue Officer of CustomerLinx. "The flexibility and capabilities of the Cyberserv system, and its deep integration with I3, provides CustomerLinx with major competitive advantages in the rapidly evolving eCRM industry."

Cyberserv's beCyber Service Request Management is a Web-based client support system used by help desk and customer care organizations to create, manage, and resolve service requests. The beCyber system is highly integrated with CustomerLinx's knowledgebases and state-of-the-art digital communications, which include an Interactive Intelligence, Inc. (I3) based universal queue for voice, email, fax, IVR, and chat.

About CustomerLinx:

CustomerLinx operates LinxCenters (multimode customer contact centers) in Oklahoma, Connecticut and New York. Through its LinxCenters and advanced CRM/eCRM platform, CustomerLinx allows middle market and Fortune 500 companies to combine traditional inbound call center communications with inbound Internet and digital eCRM communications. The Company's combined CRM/eCRM service allows companies to operate their customer relationship management platforms in a more cost effective manner while improving the execution of their customer relationship management strategies and tactics. CustomerLinx's Web enabled platform offers secure, real-time reporting of results and performance metrics. Its suite of eCRM services includes: Web and voice interaction, interactive voice response (IVR), email response, order entry, fulfillment, data mining and modeling and market research.

CustomerLinx is headquartered in Alexandria, Virginia. The Company employs more than 1,200 highly qualified professionals. Their clients represent a variety of industries including financial services, insurance, marketing, e-commerce, health care, catalog and retail sales, and publishing. For more information visit CustomerLinx's Web site at www.customerlinx.com.

About Cyberserv:

Cyberserv, Inc. provides customized, scalable Web-based solutions for service request management applications. Since 1991, help desk organizations, technology services firms, CRM/customer care operations, government agencies and non-profit organizations have relied on Cyberserv's systems for their help desk and customer care solutions. Cyberserv is headquartered in Vienna, Virginia. For more information visit Cyberserv's Web site at www.cyberserv.com.