Vienna, VA — September 19, 2003 — Cyberserv, Inc. introduced a new family of enhancements today for their SupporTrax service request management package. SupporTrax, (formerly beCyber), is the web-based, highly customizable service request/incident management solution used by help desks, call centers, HR organizations and facilities managers throughout U.S. enterprise and government organizations.

The new upgrade, SupporTrax 5.4, adds important new applications which will bring new solutions to challenges facing help desks, facilities managers and many others managing trouble tickets, work orders and incident tracking. Most popular among the new capabilities are SupporTrax KnowledgeBase, SupporTrax e-Forms and SupporTrax Workflows.

SupporTrax KnowledgeBase allows a service center agent to enter a problem statement into the customer's record and gain instant, automatic access to all appropriate knowledge units pertaining to the client and the problem statement. Solutions are displayed in order of best match rankings from SupporTrax' auto search capabilities. SupporTrax KnowledgeBase allows service center agents to resolve customer requests with greater speed, accuracy and customer satisfaction.

SupporTrax e-Forms enable the streamlined access, use and processing of forms in a service center, HR, help desk or facilities management environment. E-Forms help the organization create multiple custom forms for each client, attach forms to service requests, access forms from a self-service portal and retrieve forms directly via an e-mail link. E-Forms can be used for a wide variety of applications such as, product registration, vacation requests and customer satisfaction surveys.

SupporTrax Workflow automatically generates a sequence of workflow steps based on a single request. For example, a new employee joins the team. SupporTrax Workflow generates a series of sequential and parallel work items required to successfully bring the new hire on board. SupporTrax Workflow also describes and communicates steps to be performed by HR, the hiring manager and security. Next, SupporTrax Workflow sends work requests to IT and telecommunications. This enables new hire's communications an IT hardware and software to be installed correctly and on-time.

"The new SupporTrax 5.4 applications are Cyberserv's answer to suggestions from our customers," said Smith Wood, Cyberserv's founder and chairman. "They view SupporTrax KnowledgeBase, e-Forms and Workflow as the necessary, new generation in service request and incident management."

David Slifer, Seneca Corp. VP of Operations, runs Seneca's support centers. Seneca is a long time SupporTrax user and early adopter of the enhancements. "The SupporTrax enhancements will allow us to resolve requests faster and more accurately, with better supporting information for our clients' Tier 2 and 3 service teams."

About Cyberserv Corporation
Cyberserv Corporation is a single source provider for outsourced and client site technology support and helpdesk services and SupporTrax, the leading service request management software product. Clients include Fortune 1000 companies and government agencies. Cyberserv provides the highest level of phone, email and web-based support. Their approach is highly personalized, providing quality support tailored to the specific needs of the client's users and customers. Cyberserv enables its clients to focus on their critical missions while Cyberserv provides a wide spectrum of support, services and solutions for their customers and employees. You can visit Cyberserv's website at: www.cyberserv.com.

Contact Cyberserv:
Doug Fulmer
Cyberserv, Inc.
8320 Old Courthouse Road, Suite 200
Vienna, Virginia 22182
800-759-4878
dfulmer@cyberserv.com
www.cyberserv.com
Jackie Fleisher Wood
Cyberserv, Inc.
8320 Old Courthouse Road, Suite 200
Vienna, Virginia 22182
703-903-0268
jflash@cyberserv.com
www.cyberserv.com