Vienna, VA — October 8, 2002 — Cyberserv, Inc. announced that it had signed a Marketing Alliance Partner Agreement with Interactive Intelligence Inc. under which the companies will promote the sales of Cyberserv^TM CRM systems integrated with interaction management software from Interactive Intelligence.

Customer contact centers increasingly want to provide customers with highly responsive support including multiple channels of communications (voice, IVR, fax, email and chat). For companies to provide cost effective support, the customer care representatives must be able to quickly retrieve detailed customer histories and to initiate effective customer support actions. This high level of customer care is possible only when the customer relationship management software is highly integrated with all of the modes of communication with the client.

Cyberserv's beCyber^TM Service Request Management is a web-based client support system used by help desk and customer care organizations to create, manage, and resolve service requests. The beCyber system can be integrated with Interactive Intelligence's universal queue for voice, email, fax, IVR, and chat.

"Interactive Intelligence is the industry leader in providing multi-channel customer interaction management software," commented Smith Wood, president of Cyberserv. "They have a worldwide customer base of more than 900 companies, and a powerful channel of reseller partners. Since we have specialized in integrating our beCyber systems with Interactive Intelligence, we are pleased to expand our relationship with them in order to deliver the most effective multi-channel systems to customer contact centers."

"Many CRM projects have not lived up to their potential due to cost and complexity associated with integration," said Ty Baldwin, vice president of business development for Interactive Intelligence. "Our software's open, 'all-in-one' architecture, combined with the comprehensive beCyber system, ensures that customers are not only getting the best features and functionality, but that they are also getting a solution that is cost-effective and easy to maintain and administer. We're excited to partner with Cyberserv to give customers all the benefits of CRM without the headaches."

About Cyberserv:

Cyberserv, Inc. provides web-based call tracking, service request management, help desk and CRM software that is highly integrated with the multi-channel platforms of Interactive Intelligence. The company specializes in inbound contact centers with complex support requirements. Since 1991, organizations from many industries have relied on Cyberserv's systems for their help desk and customer care solutions (including technology services firms, CRM/customer care operations, help desk organizations, government agencies and non-profit organizations). Cyberserv is headquartered in Vienna, Virginia. For more information visit Cyberserv's Web site at www.cyberserv.com.