Vienna, VA — October 9, 2003 — Cyberserv, Inc., a technology support organization serving government and commercial clients, announced today that Facilities PLUS of Gaithersburg, MD. has implemented Cyberserv's SupporTrax^TM, formerly called beCyber, the service request management/incident tracking software solution. Facilities PLUS is a leading facilities management firm.

Facilities PLUS provides a broad range of services to its clientele, including corporate real estate services, project management, facility management, building operations and telecom/network services. Their help desk operation serves dozens of clients, scores of sites, thousands of assets, multiple regions, varying escalations and service level requirements.

SupporTrax enables the company to handle thousands of requests each week, totally compartmentalized by customer, region, site, vendor, escalation and reporting requirements. SupporTrax delivers screen pops, FAQs, knowledgebase, e-forms (appended to the ticket), scripting and complete customization of fields.

Cyberserv's SupporTrax system is a totally web-based system configured and deployed to handle facilities management and response needs. SupporTrax can be effectively applied across diverse and geographically separate organizations that do not have common information systems.

Facilities PLUS selected SupporTrax because of its flexibility, extreme customizability, intuitive user interface and its web-based design, allowing clients and managers easy access to permissioned data and reports from anywhere.

"SupporTrax is a great match for our requirements", said David Bloom, Facilities PLUS' Vice-President. "Cyberserv's implementation was flawless and their on-going support has far exceeded our expectations. Implementing SupporTrax has allowed us to improve our business processes and customer satisfaction."

Rod Clark, Facilities PLUS' President added, "SupporTrax's customizability and flexibility complements our processes and our clients' complex requirements. We have already received excellent feedback from our customers."

Smith Wood, Cyberserv's Chairman commented, "We are gratified at Facilities PLUS' positive response to SupporTrax. Helping meet requirements as complex as those of Facilities PLUS' customers demonstrates the flexibility of our software".

Cyberserv recently announced invaluable additional capabilities with the rollout of SupporTrax 5.4. The new upgrade adds applications which will bring new solutions to challenges facing help desks, facilities managers and many others managing trouble tickets, work orders and incident tracking. Most popular among the new capabilities are SupporTrax KnowledgeBase, e-Forms and Workflows.

CONTACT:
Jackie Fleisher Wood
Cyberserv, Inc.
(703) 903-0268
jflash@cyberserv.com
www.cyberserv.com

CONTACT at Facilities PLUS:
David A. Bloom
Vice President, Telecommunications & Client Support
d.bloom@facilitiesplus.com