Vienna, VA — October 9, 2003 — Cyberserv, Inc., a technology support organization serving government and commercial clients, announced today that Your Recruiting Company, Inc. (YRCI) of Centerville, VA, will implement Cyberserv's SupporTrax, formerly called beCyber, the service request management/HR software solution. YRCI is a fast-growing human resources management firm.

YRCI provides a broad range of services to its clientele in human resources, information technology, life sciences and government services. Under each of these market segments YRCI provides both contract and search services. YRCI provides solutions in interim, contract-help, new regular employees and overall HR services outsourcing.

SupporTrax enables YRCI to handle thousands of HR requests each week, totally compartmentalized by customer, position, applicant, workflow, escalation and reporting requirements. SupporTrax delivers screen pops, FAQs, knowledgebase, pop-up scripts and complete customization of request fields.

Cyberserv's SupporTrax system is a totally web-based system, configured and deployed to handle a wide range of HR support needs. SupporTrax can be effectively applied across diverse and geographically separate organizations with a wide range of HR and service request management needs.

YRCI selected SupporTrax because of its flexibility, extreme customizability, intuitive user interface and its web-based design, allowing HR specialists and managers easy access to permissioned data and reports from anywhere.

"SupporTrax is a great match for our requirements", said John Jaeger, YRCI President and CEO. "SupporTrax's customizability and flexibility complement our processes and our clients' complex requirements. Implementing SupporTrax will allow us to support our clients' business processes and enhance their employees' satisfaction with the HR support they receive."

Smith Wood, Cyberserv's CEO commented, "We are pleased to be able to support YRCI's Support Center in providing outsourced HR solutions to so many commercial and government clients. SupporTrax provides a tight integration with

YRCI's I3 call center platform, delivering streamlined HR services. Helping YRCI meet its client's sensitive human resources requirements demonstrates the flexibility of our software".

Cyberserv recently announced invaluable additional capabilities with the rollout of SupporTrax 5.4. The new upgrade adds applications which will bring new solutions to challenges facing help desks, facilities managers, HR and many others managing employee requests, trouble tickets, work orders and incident tracking. Most popular among the new capabilities are SupporTrax KnowledgeBase, e-Forms and Workflows.

CONTACT:
Jackie Fleisher Wood
Cyberserv, Inc.
703-903-0268
jflash@cyberserv.com
www.cyberserv.com

CONTACT at YRCI:
John Jaeger
President
YRCI, Inc.
703-259-1770
jjaeger@yrci.com
www.yrci.com