Vienna, VA — November 19, 2001 — Cyberserv, Inc., a provider of Web-based eBusiness applications, announced today the release of its beCyber^TM Service Request Management 5.0 software. The new version of beCyber^TM Service Request Management streamlines the management of service requests by providing a centralized Web-based view of customer contact and request information. beCyber^TM Service Request Management delivers value to an organization by providing a support system that assists in the creation, management and resolution of service requests.

In a recent survey by Help Desk Institute, almost two-thirds (64%) of help desks are reporting an increase in service requests, with a majority (24%) receiving 5,000 or more service requests per month. beCyber^TM Service Request Management helps companies address this increase by providing a fast and accurate support system to increase the productivity of their employees, increase revenue, maximize customer satisfaction, and thereby increase customer loyalty, retention, and profitability.

"Customer driven innovation was essential in the development of beCyber^TM Service Request Management 5.0. The added functionality in beCyber^TM Service Request Management is a direct result of customer input," commented Michele Rambo, vice president of product development. "We are enabling businesses to be more responsive to their customers, and therefore increase their customer satisfaction by providing better tools to create, manage, and measure the success of their support operations."

beCyber^TM Service Request Management 5.0 Features:

Multi-Mode Communication: Web, Chat, eMail, Fax - Initiate service requests through a web self-service portal or professional support personnel via chat, e-mail, phone or fax.

Service Level Management - Tailor Service Level Agreements to meet individual client needs in order to improve customer satisfaction and maximize the revenue of your support center. Additionally, track performance against Service Level Agreements and provide escalation alerts.

Customized Reporting - Generate highly customized and detailed reports providing analysis of clients' and individual callers' service request history; generate usage charts based on real-time call data; and export summary or detailed service request information including action history.

KnowledgeBase Integration - Interface with pre-packaged KnowledgeBase applications to provide associative logic for categorizing, storing, and searching resolutions.

Self-Service Portal - Enable clients to independently submit, view, and report on service requests.

Survey Management - Create, distribute, and report on customer satisfaction surveys.

About Cyberserv:
Cyberserv is a provider of Web-based e-Business applications that focus on Collaboration and Service Request Management solutions. Cyberserv's beCyber^TM software is utilized by help desk organizations; technology services firms; CRM/customer care operations; government and non-profit organizations. Cyberserv's headquarters are located in Vienna, VA. Visit Cyberserv at: www.cyberserv.com