Vienna, VA — November 29, 2001 — Cyberserv, Inc., a provider of Web-based eBusiness applications, announced today the release of its beCyber^TM Collaboration Management 5.0 software. The new version of beCyber^TM Collaboration Management streamlines traditionally arduous processes by providing a collaborative portal for customers, partners, and employees to interact more efficiently and effectively.

Recent studies suggest that the average professional spends nearly 30% of their time, over 600 hours a year, searching for information. beCyber^TM Collaboration Management helps companies improve productivity by providing a collaborative portal that presents a centralized view of information and projects. Pertinent project, department, and team information is available instantaneously to individuals and managers, thus increasing productivity and revenues.

"There is a significant challenge many organizations face in creating, capturing and sharing useful information across the enterprise," commented Michele Rambo, vice president of product development. "The inherent features of beCyber^TM Collaboration Management enable organizations to streamline those processes, which inevitability results in increased revenues and profitability."

beCyber^TM Collaboration Management 5.0 Features:

Document Management - Develop a central repository for all documents, e.g. MS Office, multimedia formats, HTML, XML, and PDFs; version control, document history, and check-in, check-out; categorization and integrated full-text search functionality.

Service Request/Workflow Management - On-line client support system for the creation, management and resolution of service requests; tailor service level agreements to individual client needs; generate customized reports of all service request history.

Multi-Mode Communication - Initiate service requests through a web-based self-service portal or project member via chat, e-mail, phone or fax.

Contact Directory - Central repository for all program personnel with security levels and permissions assigned to each member.

Calendaring & Discussion Rooms - A central calendar to schedule key events and milestones. Develop threaded discussions for sharing information and project updates.

eCampaign - Create, distribute, and report on graphical e-mailed-based promotions, surveys, software updates, and notifications. Utilize the real-time "click-stream" analysis to track responses, interests, patterns, and trends.

About Cyberserv:
Cyberserv is a provider of Web-based e-Business applications that focus on Collaboration and Service Request Management solutions. Cyberserv's beCyber^TM software is utilized by help desk organizations; technology services firms; CRM/customer care operations; government and non-profit organizations. Cyberserv's headquarters are located in Vienna, VA. Visit Cyberserv at: www.cyberserv.com